Versand

Shipping Policy
1. Shipping Method
All goods are delivered via international postal services and standard cross-border logistics channels.
All orders are shipped out from  China.

2. Order Processing Time
Ordinary in-stock items will be packed and dispatched within 1–3 working days after payment is confirmed.
Orders submitted on weekends or Chinese statutory holidays will be arranged for shipment on the next working day.

 Custom Handmade Products Lead Time
For personalized custom crystal handicrafts, production time varies according to design complexity, customization requirements and order volume.
The exact production & dispatch timeline will be clearly stated on each individual product detail page. Please check the corresponding product description for the specific turnaround time before placing your custom order.

 3. Estimated Delivery Period
- European countries: 15 ~ 30 business days
- United States, Canada & other regions: 18 ~ 35 business days

Delivery delays might be caused by customs clearance inspection, holiday logistics surge, local postal suspension or other uncontrollable logistics factors, which we cannot guarantee the exact delivery date.

 4. Shipping Fees
We provide free standard international shipping for all orders, no additional delivery charges.

 5. Customs Duties & VAT / Import Taxes
All applicable import duties, consumption taxes and value-added tax (VAT) of the destination country are already included in the total product price you pay at checkout.
Buyers will not be required to pay any extra customs clearance fees, tariffs or VAT upon receipt of parcels.

Please note that national tax regulations will be adjusted irregularly by governments. If individual exceptional tax charges occur due to temporary policy changes, we will coordinate with you to solve the issue reasonably.

6. Returned Undeliverable Packages
Packages returned to us owing to wrong shipping address, recipient refusal of collection, long-term unclaimed or local delivery failure, the round-trip logistics cost will be deducted if you apply for a refund.

7. Lost or Damaged Goods
If your package is confirmed lost or severely damaged during transportation, please email us at dick6688@hotmail.com within 30 days after shipment, we will handle your after-sales request accordingly.